Refund Policy

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Introduction

Starbird Chicken ("we," "us," or "our") operates through the website starbirdtasty.click and is dedicated to providing high-quality food products and exceptional customer service. We understand that issues may occasionally arise with orders, and we have established this Refund Policy to ensure that every concern is addressed fairly, transparently, and promptly.

This policy applies to all orders placed online through our website. By placing an order with us, you agree to the terms set forth in this Refund Policy. This policy is governed by applicable United States consumer protection laws, including guidelines issued by the Federal Trade Commission (FTC) under the FTC Act.

If you have any questions about this policy or need assistance with a refund request, please contact our customer support team at [email protected].

2. Eligibility Conditions for Refunds

We want every customer to be completely satisfied with their Starbird Chicken experience. You may be eligible for a refund under the following conditions:

• Incorrect Order: You received items that do not match what you ordered (wrong items, wrong quantities, or missing items).
• Food Quality Issue: The food received was undercooked, spoiled, contaminated, or otherwise did not meet reasonable food safety or quality standards.
• Damaged Packaging: The order arrived with severely damaged packaging that compromised the safety or integrity of the food.
• Order Not Delivered: Your order was confirmed and charged but was never delivered to your address, and no satisfactory explanation was provided by our delivery partner.
• Duplicate Charge: You were charged more than once for the same order due to a technical or payment processing error.
• Unauthorized Transaction: A charge appeared on your payment method that you did not authorize and that you reported promptly to us.

To be eligible for a refund, you must meet the following general requirements:

1. Your refund request must be submitted within the applicable timeframe described in Section 3 below.
2. You must provide sufficient evidence (such as photographs, order confirmation numbers, or written descriptions) to support your claim.
3. The issue must not be the result of customer error (e.g., an incorrect delivery address provided at checkout).
4. The order must have been placed directly through starbirdtasty.click. Orders placed through third-party delivery platforms are subject to those platforms' refund policies.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate your concern effectively. Please observe the following timeframes when submitting a refund request:

Requests submitted outside these windows may not be eligible for a refund. We strongly encourage customers to inspect their orders upon receipt and report any issues immediately. Late submissions will be reviewed on a case-by-case basis at our sole discretion.

4. Non-Refundable Items and Situations

Certain situations and items are not eligible for refunds. Please review the following carefully:

• Change of Mind: We do not offer refunds simply because you changed your mind about an order after it was prepared or delivered.
• Customer Error: Refunds will not be issued if the issue resulted from an incorrect delivery address, incorrect customization instructions, or other errors made by the customer at the time of ordering.
• Consumed Orders: If the majority of the food has been consumed before a complaint is raised (except in cases of food safety concerns), refunds may not be granted.
• Promotional or Discounted Items: Items purchased as part of a limited-time promotion, bundled deal, or at a heavily discounted rate may not be eligible for refunds unless there is a clear quality or safety defect.
• Third-Party Platform Orders: Orders placed through third-party delivery apps (such as DoorDash, Uber Eats, or Grubhub) must be resolved through those respective platforms' refund processes. We cannot issue refunds for transactions processed outside of starbirdtasty.click.
• Gift Cards or Vouchers: Purchases of digital gift cards or promotional vouchers are non-refundable once issued.
• Delivery Fees: Delivery fees are generally non-refundable unless the order was never delivered due to an error on our part.

5. How to Request a Refund — Step-by-Step Guide

Submitting a refund request is straightforward. Please follow these steps to ensure your request is processed as quickly as possible:

6. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes for the funds to appear in your account depends on your original payment method:

Please note that these are estimated timelines. Actual processing times may vary depending on your bank or financial institution. We are not responsible for delays caused by third-party payment processors or financial institutions. If you do not see your refund within the estimated timeframe, please contact your bank before reaching out to us.

7. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory, and the remainder of the order was delivered correctly and in acceptable condition.
• A food quality issue affected only one or a few items in a larger order.
• A promotional discount was applied to the order, and only the non-discounted portion is eligible for a refund.
• The issue is deemed minor or did not significantly impact the overall dining experience, at our reasonable discretion.

The amount of a partial refund will be calculated based on the value of the affected items, including any applicable taxes. Delivery fees and service charges will generally not be refunded in partial refund situations unless the delivery itself was the source of the problem.

8. Exchange Policy

Because we serve freshly prepared food products, traditional item exchanges (as one might expect in retail) are generally not feasible. However, in the following situations, we may offer a food replacement or store credit as an alternative to a monetary refund:

• Wrong Item Delivered: If you received an item different from what you ordered and you are still in proximity for a replacement delivery, we will make every effort to send you the correct item at no additional charge.
• Significant Quality Issue: If the food received did not meet quality standards and you prefer a replacement meal over a refund, please contact us immediately, and we will arrange an appropriate solution.
• Missing Items: If items were missing from your order, we will either issue a refund for the missing items or provide store credit equivalent to their value.

All exchange or replacement requests must be made within the same timeframes outlined in Section 3. Replacements are subject to availability and operational feasibility based on your location and delivery zone.

9. Cancellation Policy

We begin preparing your order shortly after it is confirmed. Therefore, our cancellation window is limited:

Cancellation Before Preparation Begins

If you contact us within 5 minutes of placing your order and preparation has not yet started, we will do our best to cancel the order and issue a full refund. However, we cannot guarantee cancellation within this window, as orders are often routed to our kitchen immediately upon confirmation.

Cancellation After Preparation Has Begun

Once food preparation has begun, your order cannot be cancelled, and no refund will be issued unless there is a documented error on our part (such as a duplicate charge or confirmed system error).

Cancellation Due to Our Error

In the rare event that we must cancel your order due to operational issues on our end (such as ingredient unavailability or technical system failures), you will receive a full refund to your original payment method within the applicable processing time listed in Section 6.

Pre-Scheduled or Catering Orders

For large catering or pre-scheduled group orders, cancellations must be made at least 24 hours in advance of the scheduled delivery or pickup time to qualify for a full refund. Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee of up to 50% of the order total to cover preparation and ingredient costs.

10. Dispute Resolution Process

We encourage all customers to contact us directly to resolve any issues before escalating to a formal dispute. We are committed to resolving concerns in good faith and in a timely manner.

Step 1: Internal Resolution

Contact our customer support team at [email protected]. We aim to resolve all disputes within 10 business days of receiving your initial complaint. Our team will work collaboratively with you to reach a fair outcome.

Step 2: Escalation

If you are not satisfied with the resolution provided by our frontline support team, you may request that your case be escalated to a senior customer experience manager. Escalated cases will be reviewed within an additional 5–7 business days.

Step 3: Consumer Protection Resources

If we are unable to resolve your dispute satisfactorily, you have the right to seek assistance from applicable consumer protection agencies. As a business operating in the United States, we are subject to regulation by:

• Federal Trade Commission (FTC): You may file a complaint at reportfraud.ftc.gov.
• Your State Attorney General's Office: Most U.S. states have consumer protection offices that handle disputes with businesses.
• Better Business Bureau (BBB): You may also file a complaint with the BBB at www.bbb.org.

Step 4: Chargebacks

If you have been charged incorrectly and we have failed to resolve the matter through our internal process, you retain the right to dispute the charge with your credit card company or financial institution. We ask that you allow us a reasonable opportunity to resolve the matter before initiating a chargeback, as chargebacks can result in delays and complications for both parties. We will cooperate fully with any chargeback investigation initiated by your financial institution.

11. Refunds and Consumer Rights Under U.S. Law

This Refund Policy is designed to comply with applicable federal and state consumer protection laws in the United States. Under the FTC Act, it is considered an unfair or deceptive business practice to fail to honor clearly stated refund policies. Nothing in this policy is intended to limit any rights you may have under applicable law.

If you are a California resident, you may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) with respect to personal data collected during the refund process. For more information, please refer to our Privacy Policy at starbirdtasty.click.

12. Policy Updates

Starbird Chicken reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services following any changes constitutes your acceptance of the revised policy.

13. Contact Information

For all refund-related inquiries, please contact our customer support team using the information below. We are available to assist you and will respond as promptly as possible.